Cochrane Dodge

The Five Star designation is the highest recognition Chrysler Canada Inc can award a Retailer for exceptional customer service. Cochrane Dodge is proud to display this Five Star logo throughout the store and our marketing. More than just a logo, it's your guarantee that you'll find the friendliest and most helpful dealership environment right here.
                                                                                               

As a Chrysler Five Star Retailer, we are required to follow a strict set of requirements in order to be maintain our five star certification.  e                                                               


Training

Your Chrysler, Jeep ® , Dodge Sales Consultants are courteous, knowledgeable and thorough. Service Technicians and Advisors are trained in the latest diagnostic and repair procedures to ensure that all work is done properly and efficiently. Helpful Parts Personnel will arrange quick turn-around and timely follow-up on parts when needed.

Customer Satisfaction Survey

The Customer Satisfaction Survey puts you in the driver's seat when it comes to Five Star Certification, giving you an opportunity to let them know what you think about your Five Star experience. We are proud to say that this has always been our strongest area and are currently ranked #1 in our selling area. How's that for peace of mind?

Customer Follow-Up

You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.

Dealership Requirements

Chrysler Canada Inc personnel continuously monitor and validate Retailer compliance to these requirements. And Retailers must consistently meet tough Five Star score standards in all areas to keep their certification. This means you're assured of the finest and most professional Sales and Service treatment every time you visit Cochrane Dodge.